This following resume sample provides generic example of a resume for Application Support positions and job titles as follows: Application Support Technician, Application Support Analyst, Front Office Application Support Manage, and Developer/Application Support Engineer.
General Job Description:
Application Support representatives support business applications (held by end-users) throughout their functional lifetime, thus ensuring that they continue to function optimally, for the benefit of both user and distributor company.
Representatives combine advanced technical expertise with superior communication skills and customer-service ethics.
Resume Example of an Application Support Specialist
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Full Name
[Street, City, State, Zip] | [Phone] [Email Address]
APPLICATION SUPPORT REPRESENTATIVE
■ Career Profile
Objective – Looking for a position as Application Support Representative in a company that requires and values high level of work ethics, combined with technical know-how skills and effective interpersonal communication.
Technical Skills Offered
- Support of application written on C# .NET, ASP.NET, VB.NET and Java software tools.
- Web based technologies – XML, HTML and JavaScript (jQuery) PHP 5+, PHP Modules: JSON, LDAP.
- Web Servers: IIS 6.0 & popular Web Browsers.
- SQL Server 2005/2008 and Oracle.
Core Competencies
- Strong analytical thinking, problem solving, creativity
- Interpersonal skills and team-work ability
- Skilled at handling documentation
- Time-management and timeline prediction
- Dedicated to finishing projects by or even before the set deadline
■ Professional Experience
S-T Consulting Group New York, NY 2005 – Present
Application Support Specialist – Representative
First Line Support – Provided various technical support services for the company’s software applications, including problem analysis and resolution.
SELECTED PERFORMANCE HIGHLIGHTS
Technical Work:
- Deployed specially designed test scripts – Retrieved system metrics, gathered and formatted statistics and ran analyses to identify system issues.
- Provided constant technical support for applications to ensure optimal durability and reliability – Investigated and resolved technical operational issues of the applications.
Technical Support:
- Worked closely with the developers of applications to advise concerning changes on system-levels.
- Maintained close collaboration with vendors to ensure timely support whenever necessary.
- Made effective and much appreciated suggestions for changes in the system applications, and gave expert advice as to proper operation.
- Trained end-users by means of verbal personal instruction and specially designed documentation.
- Worked productively together with the engineering and customer-support departments and teams.
■ Education
Mercy College Dobbs Ferry, NY 2001 – 2004
B.S., Bachelor’s Degree in Computer Science
Resume Samples for IT Positions