Review this sample BPO resume format as a guide for good ideas. Copy and customize this sample to make your own unique resume, which is based on your background, skills and appeal.
General
BPO stands for the acronym of ‘Business Process Outsourcing’. The main function of a BPO is to assist business firms in saving cost and time by carrying out their process. It is a third party firm, which handles process on a contractual basis for different firms.
BPO Resume Example
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Full Name
[Street, City, State, Zip] | [Phone] [Email Address]
BPO – Business Process Outsourcing Executive
Operations Management | Outsourcing | BPO | Contact Centers
Strategic Partnerships | Business Development | Vendor Management
BPI, Business Process Improvement
■ Qualifications Summary
Result oriented BPO with eight years’ expertise in all outsourcing facets of specific business processes and functions intended to improve business performance and profitability in a growth-focused organization including:
- Enhancing and monitoring functionality/performance of outsourcing to service providers.
- Managing and consulting of contractual agreements with vendors.
- Researching performance: Identifies successful processes, loopholes and malfunctioning operations.
- Expands business relationships with third party partners.
- Engages with customers through call centers.
Core Competencies and Strengths
- Excellent communication, motivational and leadership skills.
- Analytical abilities
- Expertise with research tools.
- Teamwork management.
- Computer literacy.
■ Professional Experience
AXT Technologies Birmingham, AL 2006 – Present
BPO Specialist/Analyst
- Directed business outsourcing operation: Development of vendor base, staffing solutions, maintaining/monitoring scope of services, 3rd party partners’ performance, contractual agreements and business relationships.
- Worked in coordination with executives, 3rd party subcontractors, subject matter professionals, and industry leaders to achieve/exceed firm’s goals and objectives.
- Handled complex business queries including complaints and feedback: Supervised incoming queries on a daily basis to monitor performance and prepare reports accordingly.
- Produces business research reports and studies.
- Conducting audits on a regular basis to monitor performance.
■ Education
- Bachelor’s degree in Business Management; specialization in finance, economy.
Executives Resumes