This Sample Call Center Resume may match your work history and skill sets.
You can copy, paste and make the required changes to construct your own resume based on this sample.
After reviewing this resume sample, you may be interested in reading:
Job Description
The call center agents are the first point of contact for the customer with a firm. It is their responsibility to sort out all the problems and queries of the customers in the desirable manner. They are trained on the products and services of the firm so that they can handle the firm’s customer services.
Call Center Agent Resume Example
.
Full Name
[Street, City, State, Zip] | [Phone] [Email Address]
CALL CENTER AGENT
Objective – Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge about different services.
■ Professional Experience
Customer Care Services New York, NY 2004 – Present
Call Center Representative
Main Responsibilities
- Assisted customers with their queries and problems by phone and e-mail.
- Established and maintained contacts with new and existing customers as per the direction of the supervisor.
- Helped customers place new orders easily.
- Forwarded important and serious matters to the seniors.
- Transferred urgent calls to the required departments quickly and accurately.
- Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
- Achieved set targets of the firm by the stipulated deadline.
■ Key Skills and Qualifications
- Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills.
- Understands new concepts easily – Quick learner.
- Ability to handle stress.
- Computer literate.
- Reliable.
- Took customer service training course.
- High School Diploma/Graduate.
Resumes for Administration Jobs