A cover letter for working in the Customer Service field should include a reference to your extroverted nature or ability to work with people.
In the below letter, the writer makes a point of saying that s/he considers it an exhilarating challenge to deal with customers and that s/he enjoys shopping at the store.
The middle paragraph tells us about the applicant’s experience in working in the field and the successes that s/he’s had.
- You can download this Customer Service Representative Cover Letter Template in Word and customize it to fit your needs and professional status.
Be prepared to expand further on your experience when you’re called in for an interview, and for questions like, “Tell us about a problem you dealt with at work – how did you handle it?”
Customer Service Representative
Cover Letter Sample
Gregory Lee
Street Address, City, State, Zip | Cell Phone | Email Address
Today’s date
Mr. Eric Morris, Human Resources director
ABC Company
Address, City, State, zip
Re: Customer Service Representative – Advertised in the Shopper’s Guide
Dear Mr. Eric Morris,
While many people are stressed out when dealing with irate customers, I find it an exhilarating challenge!
I’m applying for the position of Customer Service Representative that you advertised in the Shopper’s Guide and am looking forward to enabling your customers to enjoy shopping at [company name] as much as I do.
As you can read in my resume, I’ve been fortunate to have been working in the customer service field for 13 years, and am proud of the high level of satisfaction that our customers have shared with us.
My achievements include: Developing a customer service policy, along with customer service procedures, and quality assurance methods.
My Main responsibilities include:
- Training other customer service representatives.
- Managing customer accounts.
- Responding to questions and complaints promptly.
- Investigating problems with products.
- Documenting all these actions accurately and analyzed them, thereby improving team performance and customer satisfaction.
I’m looking forward to meeting you for an interview and hearing how I can be of use to your company in this position.
Thank you so much for your time and consideration.
Sincerely,
Gregory Lee
Enclosure: Resume
Customer Service Cover Letters