A Customer Service Manager has the responsibility for ensuring that the customer service department satisfies customers with their listening to complaints, resolving issues, and explaining how to use company products.
The below cover letter for a Customer Service Manager can be used for a client services manager or similarly worded position.
- Personalize this Customer Service Manager Cover Letter Template (Click the link to download) based on your professional background and needs.
Have you given refunds to customers? How have you dealt with difficult customers, irate consumers, or callers who threaten that they’re going to sue the company? Be ready how to answer how you’d deal with some of the scenarios when you’re called in for an interview!
Customer Service Manager
Cover Letter Sample
Timothy Phillips
Street Address, City, State, Zip | Cell Phone | Email Address
Today’s date
Mr. Harold Cook
ASN Company
Address, City, State, zip
Re: Job Post – Customer Service Manager Position
Dear Mr. Cook,
I was excited to see on your company’s website the posting for a customer service manager for your new call center in our city.
I am enclosing a copy of my resume, which you can read to determine my suitability for the position.
As you can read, I have 16 years of experience working for a similar firm as your own, and supervised a staff of dozens of customer service representatives, strengthening the perception of our brand’s reliability in the market as well as acquainting existing customers with the full benefits to be derived from our products.
My strategy begins with:
- Assisting in the hiring of professional customer service associates who I discern will reflect positively on our company.
- The next step involves introducing them to the training procedures I researched and created.
- Then supervising them during the actual work, ensuring that the work atmosphere is upbeat, focused on solutions, and pleasant for customers and staff.
Any issues that are too complex for the customer service representatives to deal with arrive at my office for satisfactory resolution. We record and incorporate customer feedback into subsequent training sessions and product development, and we’ve even impressed customers so much that they’ve applied to work at our company.
I am confident that the experience and valuable listening and training skills I possess can be put to excellent use in your new call center.
I would appreciate your contacting me at your convenience.
Timothy Phillips
Enclosure: Resume
Customer Service Cover Letters