A resume for a customer service managerial position should reflect experience, skills and qualifications.
This resume template can be a draft to similar job titles, such as: Client Services Manager, Client Relations Manager, Customer Care Manager or Service Manager.
Refer also to – Customer Service Representative Sample
Here is a free sample of such a resume.
General Job Description:
The primary responsibility of the customer service manager is to guarantee customer satisfaction by ensuring top-notch customer services. The manager oversees customer-service teams, requiring faultless performance, handles complaints, communicates with customers for feedback and suggestions, and advises them on product usage.
Customer Service Manager
Resume Example
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Full Name
[Street, City, State, Zip] | [Phone] [Email Address]
CUSTOMER SERVICE MANAGER
■ Career Summary
- Over eight years’ experience as senior manager in Customer Service departments of organizations.
- As leader of customer care department, has taken key role in improving customer experience through the following tactics: mentoring, directing, supervising overall functions and staff of customer service operation, handling top-notch professional support services, providing personal interaction, and resolving varied client inquires and complex issues.
Career Objective – Customer service management role in fast paced environment, where managing, leading and assuming responsibilities of all customer care activities and services, will ensure that the organization has broad-based, satisfied clientele.
Core Competencies:
- Leadership, coaching and mentoring – Ability to motivate and train others.
- Active listening.
- Reading comprehension.
- Excellent problem-solving skills.
- Organized, combined with multi-tasking ability.
■ Professional Employment
MKL Services, Inc. Fremont, OH 2002 – Present
Customer Service Manager
Leadership:
- Oversaw daily activities and supervised a team of Customer Service Representatives who provided technical support to company’s customers.
- Solved all major customer problems/queries that subordinates were not able to solve earlier.
- Trained and supervised customer service professionals to ensure optimum satisfaction of clients.
- Managed a team of Client Services Associates that focused on meeting Customer Service efficiency and quality standards.
- Led the process of hiring customer service representatives.
Notable Achievements and Initiatives:
- Exceed targeted results in customer retention, client expectations, sales and support service as well as other customer service goals.
- Designed quality control program and implement standards to coach employees toward high performance and success.
- Assisted the department involved and top level management in solving severe issues which may have been produced due to firm’s services or products.
Other Key Functions:
- Assisted and advised customers regarding usage and benefits of organization’s products and/or services.
- Communicated with customers to receive their valuable feedbacks and suggestions for improvement in firm’s products/services.
- Created and maintained tailor-made customer care training program.
- Provided customers with on-the-spot solutions and, when necessary, refunds when dis-satisfied with firm’s services.
- Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in products/services.
■ Education & Qualifications
- Bachelor’s degree in Business Administration – Sales & Marketing
- Master’s in Business Administration – Sales & Marketing
- Customer service strategy training course
Resume Examples for Customer Support Positions