Customer Service Resume Example

Full Name
[Street, City, State, Zip] | [Phone] [Email Address]

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CUSTOMER SERVICE

■ Objective – Obtain a position as customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name.

Key Skills and Qualifications

Problem Analysis | Problem Solving | Organizational Skills
Customer Service Orientation | Adaptability | Initiative
Strong Interpersonal-Communication skills

• Knowledge about customer service applications and administrative procedures.
• Languages – Fluent in English, Spanish and Portuguese
• Relevant customer service courses
• High school diploma

Work Experience/Background

Customer Service Representative    [Company]   Miami, FL    2009 – Present

• Responded promptly and answered/resolved customer inquiries and complaints.
• Investigated and resolved service issues and/or product problems.
• Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.
• Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
• Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.
• Supplied customers with written responses and information and followed up on customer communications.

Customer Service Representative     [Company]     Miami, FL    2005 – 2009

• Communicated directly with customers by phone, electronically or face to face.
• Provided customers with technical support using maintenance procedures created with company products.
• Wrote and kept accurate records of discussions and correspondence with customers.
• Managed and supervised a team of customer services representatives.
• Provided customer service team with feedback.
• Met with other team managers to discuss possible improvements in customer service and company’s products.
• Trained and coached team members to deliver a high standard of customer service.
• Learned about products and services and kept up to date with changes.
• Kept ahead of technology developments by attending professional courses.

ACHIEVEMENTS

• Developed the customer service policy for the organization: Developed customer service procedures, performance level and QA standards for the organization.
• Evaluated changing factors frequently to achieve high customer satisfaction level.
• Analyzed statistics and other data to determine the level of customer service performance achieved by the team.