This is a free example of Customer Support resume – You can copy and customize it according to your needs.
Similar job titles that can use this template are: Customer Support Representative, Customer Support Engineer, Customer Technical Support and Customer Service Support Rep.
Customer Support staff are trained on existing products in order to handle the customer support, technical queries and issues, needed by their clients. Their communication means are through phone, email, chat or websites.
Customer Support Specialist/Manager
Resume Example
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Full Name
[Street, City, State, Zip] | [Phone] [Email Address]
CUSTOMER SUPPORT
Highly-qualified customer support professional offering more than 8 years of experience and specialization in providing customer services for Windows and Unix/Linux servers.
Objective – Looking for a position in a company that needs and values quality front-end customer support service and can benefit from my positive interaction skills and technical abilities which will ultimately improve customer satisfaction.
Key Strengths
- Proven track record in putting expertise to practice.
- Enjoys assisting clients – Effectively communicates and solves technical issues.
- Team player – Passion for learning/sharing knowledge and troubleshooting.
- Ability to communicate and make appropriate decisions in a concise manner.
- Intelligent and highly motivated with a high-level of patience.
ZAK Corporate, Inc. Woodbridge, VA 2005 – Present
Customer Support Specialist/Manager
Managed customer support queues daily; directly supported customers with general end-user inquiries and technical issues in a timely manner.
- Efficiently responded to internal and external customer requests via phone, chat and email.
- Provided service support for [xxx], executed and validated new upgraded (.e. software releases) and assisted with user operation and testing
- Performed first-level core troubleshooting on software system problems and delivered accurate technical solutions.
- Processed critical issues when additional assistance was required by referring user problems to senior analysts, specialists, supervisors, or other support groups.
- Maintained accurate customer records in professionally written formats.
Key Accomplishments:
- Was awarded the “Employee of the Period” title several times in two years.
- Received excellent positive feedback from customers.
- Promoted from a Customer Support representative to a Customer Support Manager in just one year.
- BA in Computer Science or programming BS.
- MCSA/MCSE Certification.
- LPI Certification.
Customer Service Resume Samples