The following example of a desktop support engineer resume format is free and can be copied, edited and used according to your profile.
Job Description:
Desktop support engineers help company staff use their desktop computers, in terms of both software and hardware alike. Besides addressing and resolving sudden specific problems, they may run regular tests and monitor computer systems to prevent problems from occurring.
Desktop Support Engineer Resume Example
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Full Name
[Street, City, State, Zip] | [Phone] [Email Address]
DESKTOP SUPPORT ENGINEER
■ Career Profile
- Technical support professional offering extensive experience and thorough knowledge of different operating systems, hardware, desktop peripherals, IT network systems and firewalls.
- Over eight years’ experience as a desktop support engineer for two organizations.
Functional Skill Areas and Key Strengths
Windows Server 2003/2008 | Windows OS | OS X | SQL server | Linux | MS Office
IT Network component – Switches and Routers
- Ability to work without supervision and to take initiative.
- Customer service oriented – Good communication skills used to support various technical issues and desktop operation queries.
- Efficient problem solving and multi-tasking abilities.
■ Objective – Serve as first-level contact for general desktop related issues and as the higher level for other IT network problems.
■ Professional Experience
TAP Software Technologies Folsom, CA 2004 – Present
Desktop Support Engineer
Main Technical Support Functions:
- Provided technical support, including identifying problem incidents with their subsequent resolutions.
- Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards.
- Supervised and performed installation of new IT network equipment and system software.
- Administered creation of IT accounts and computer systems and offered support.
- Updated management on a regular basis through reports and presentations and via email,.
Maintenance & Testing Activities:
- Maintained company peripheral network devices regularly, including printers and scanners.
- Tested the IT networking systems, monitored the performance of network servers and maintained firm’s computer systems.
- Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
- Planned and executed routine repairs and system upgrades.
- Made use of helpdesk systems to prioritize work-load and update queries and calls.
- Documented and maintained supply of all required inventory.
■ Education & Qualifications
- Bachelor’s degree in Computer Science or Computer Applications
- Diploma in IT or Computer Science
Resume Samples – IT and Technology