This is a free example of desktop support resume that can be used for the following positions: Desktop Support Specialist, Desktop Support Technician and IT desktop Support Specialist.
Refer also to – Desktop Support Engineer Resume Sample
General Job description:
Desktop support engineers solve problems with user computers, software and hardware, or systems of telecommunication. They are there to answer telephone customer support. They perform troubleshooting procedures, help with software applications and give instructions for correct use. If the problem is too difficult to resolve, desktop support escalates it to other, more highly trained or authorized staff.
Desktop Support Representative
Resume Example
.
Full Name
[Street, City, State, Zip] | [Phone] [Email Address]
HELP DESK / DESKTOP SUPPORT TECHNICIAN / REP.
Dynamic and resourceful desktop support professional, recognized for top technical support performance in a variety of desktop operating systems, hardware components and IT network peripherals.
- Providing technical hands-on capabilities with: installation and configuration, remote monitoring, help-desk customer service tech support, maintenance and troubleshooting.
Technical Knowledge
- Switches, Routers and Firewall configuration
- Windows servers, Windows 2003/2008 Active Directory
- MS Windows, MS Office suite
- VPN, LANDesk and Citrix
- Browsers’ based apps
Core Competence:
- Ability to perform with minimal or no supervision.
- Outstanding communication ability, verbal and written.
- Multi-tasking ability, organization.
- Effective problem solving.
Objective – A desktop support job opportunity putting skills to good use in a dynamic, future-oriented company. Continue to develop on the cutting-edge of technology.
Sigma Corporation Rockville, MD 2006 – Present
Desktop Support Technician
Key Functions:
- Installed, configured, and maintained the functionality of company desktop systems, together with peripheral appendages and software.
- Kept in constant touch with vendors to resolve problems as quickly and efficiently as possible.
- Provided computer system support for both staff and customers.
- Ran regular checks, tests, and tracking procedures to prevent or identify problems.
- Instructed employees on extending life of computer system through proper use.
- Performed routine maintenance on all user accounts, data files, etc.
- Installed or advised installation of upgrades to prevent malfunctioning.
Indiana University Bloomington, IN 2003 – 2006
B.A. in Computer Science
MCDST, Microsoft Certified Desktop Support Technician 2006 – 2007
Resume Examples for IT Positions