This resume example will provide you all responsibilities and skills of an help desk support staff. Feel free to customize this template in any way you like – It will also help you in preparing your own resume for this position.
Many job seekers can use/combine the content of this resume – Help Desk Technician, Help Desk Agent, Help Desk Specialist, Help Desk Analyst, Help Desk Representative, entry level help desk, IT help desk or computer help desk.
Background:
Help Desk staff support end-users in a number of ways: they offer technical support and resolve issues in a timely manner, responding to calls and emails and keeping track records on technical issues. They assist cooperate staff as a first-level support.
Help Desk Support Resume Sample
.
Full Name
[Street, City, State, Zip] | [Phone] [Email Address]
HELP DESK SUPPORT REPRESENTATIVE
■ Qualifications Highlights
Help desk technical support representative, with five years’ experience working with end-users and professionals.
Adheres to high level of service ethics, demonstrating customer-oriented communication skills and quick grasp of client requirements.
Provides technical support and problem solving services on the following areas:
- Windows 7, Windows XP, Windows Server 2008.
- MS Office 2013 and Office 2010 suites.
- Microsoft SharePoint.
- IP Peripherals – Cisco switches, routers and firewalls.
- Protocols – TCP/IP, DNS, DHCP, SMTP, FTP , HTTP
■ Core Competencies and Strengths
- Troubleshooting skills – creative problem-solver.
- Organized and disciplined.
■ Educational Qualifications
- BA or Associates degree in [related field].
■ Professional Experience
Key IT Services Whippany, NJ 2004 – Present
Help Desk Support Representative/Technician
Provided tech support via phone, the Internet, or in person (in customer’s home, or at the office) –
- Regularly provided efficient technical support over the phone, maintaining presentable phone demeanor, courteousness, and creativity.
- Diagnosed software-hardware problems, responding quickly, clearly, and resourcefully.
- Accurately documented all technical support and customer’s help-desk interaction.
- Followed help-desk policies to the letter – Prepared reports of activity and stayed up to date regarding system information.
Resumes for IT & Technology Positions