IT Manager Resume Sample

Full Name
[Street, City, State, Zip] | [Phone] [Email Address]

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IT MANAGER

CAREER SUMMARY

• Professional with broad experience and extensive knowledge in cross-functional IT project management, methodologies and techniques.
• Consulting, analyzing, designing and managing IT systems projects.
• Leadership of IT team;, delivering wide ranging core LAN/WAN solutions to organizations.

TECHNICAL PROFICIENCY

Over seven years hands-on experience in:

• Cisco/VoIP environment, LAN/WAN/WLAN network, database administration and Firewalls.
• TDM, NMS, Soft Switches, DSLAM/MSAG.
• Well versed in networking terminologies such as CCNA, CCNP, SCNA and MCSE.
• Knowledge of latest programming languages and operating systems.
• IP/MPLS knowledge of installation and configuration of variety of IT Cisco switches/routers using engineering installation documentation.

Core Strengths

• Passion for constant improvement.
• Ability to solve all IT related issues in a firm.
• Excellent presentation, communication and interpersonal skills.
• Ability to make good decisions in stressful situations
• Effective team leader with strong analytical and problem solving abilities
• Flexible and detail oriented attitude

Objective Statement
To contribute my immense experience and knowledge in the field of Information Technology for:

• System Implementation.
• Development of Applications – Developing IT Network Systems.
• Solving complex Hardware and Software related issues.

PROFESSIONAL EXPERIENCE

CAREER CHRONOLOGY

Capital Word Systems Inc.       Santa Clara Valley, CA            2007 – Present
IT Manager

Nation Pro Group                     Los Angeles, CA                      2003 – 2007
IT Systems Manager

SELECTED PERFORMANCE HIGHLIGHTS

Leadership:

• Led Information Technology teams.
• Prepared annual plans, strategies and IT procedures to attain objectives of the firms.
• Assigned technical projects to different team members according to area of expertise.
• Completed assigned projects on time.
• Supervised purchasing of software/hardware and other IT supplies.

IT Help desk manager:

• Served as main focal point, dealt with all IT-related matters for the organization.
• Administrated company’s WAN.
• Supervised system troubleshooting, backups, database, and system recovery.
• Provided expert IT support to customer base – Handled every technical query.
• Responsibly handled queries related to customer issues.
• Resolved IT help desk issues efficiently – Helped with timely recovery of valuable data in cases of software disaster.
• Resolved critical technical issues pertaining to System Performance, Viruses, Spyware and Spam related issues, minimized computer crashes, Network & Internet Connectivity related issues, Application Conflicts & System Bugs.
• Developed departmental help manuals to assist staff with IT issues.
• Motivated employees facing problems in IT areas.

Training and professional development:

• Conducted performance evaluations and mentored IT personnel through formal channels to execute professional development plans.
• Designed IT training programmers for new employees – Provided training on technicalities of internet firewall and protocols such as TDM, MNS and Soft Switches.
• Trained several Information Technology teams and professionally supervised them .
• Developed and implemented new IT standards in existing projects – Implemented various quality control measures to ensure highest quality standards.

General:

• Maintained cordial relationship with clients and staff.
• Migrated legacy data from ADABAS to Oracle RDBMS for the management system development team.
• Worked on Networking and Firewall along with Cisco/VoIP environment.
• Worked on RDBMS data centre based on Oracle Enterprise server.
• Worked on protocols like TDM, NMS, Soft Switches, and DSLAM/MSAG.

EDUCATION & QUALIFICATIONS

California State University          Long Beach, CA                                 1997 – 2000
B.S. in Computer Science

University of California,               Santa Clara, CA                                 2004
PMI’s Project Management Professional (PMP)® credential

• Certified by Cisco in CCNA, CCNP                                               2001 – 2003

Other related qualifications –

• Certificated networking professional from a recognized institute
• Master’s in IT/Computer Applications
• MBA in IT/Systems
• Diploma in Software Technologies