This is a free example of IT Support resume which can be used for similar job titles, such as: IT Support Specialist, IT Support Technician/Representative, IT Desktop Support Technician or IT Help Desk Support.
IT Support people are specialists responsible for the smooth operation of company computer systems and customer systems, thus benefiting both customers and company.
These specialists are charged with first installing then configuring systems. They identify faults, resolve technical problems (hardware or application).
IT Support persons are also called help desk operators or maintenance engineer or specialists in application support. They must understand computer systems and be able to apply their expertise.
IT Support Resume Example
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Full Name
[Street, City, State, Zip] | [Phone] [Email Address]
IT SUPPORT SPECIALIST/ANALYST
■ Profile
Highly trained and experienced IT support professional with proven experience in putting expertise to practice, having outstanding communication skills to interact both with clients and company.
Known for being agile, sharp, and able to improvise creative yet professional solutions, Functional Skill Areas,
- MS: Windows OS, Windows Server 2003/2008, MS Outlook/Exchange
- Oracle, Linux, MySQL, Nexus, IIS, Apache
- Basic SQL server support
- PC Hardware, Printers, Laptops
- Networking components
Objective – Having the willingness to learn and grow personally and professionally, I am looking for a position in a company that needs and values quality customer service and system maintenance.
■ Professional Experience
IT Support Specialist AS Systems Miami, FL 2007 – Present
Analyzed system problems, ran preventive tests, performed troubleshooting, and trained staff as part of preventive measures.
Key Performance:
- Performed maintenance on copy machines, Xerox scanner, printers, etc
- Performed server updates on a regular basis.
- Performed troubleshooting, diagnosing, solving and replacing parts.
Maintenance & Upgrades:
- Repaired and upgraded old installed systems; configured new systems.
- Documented the history of requests.
- Continuously up-to-date regarding software.
Customer Support:
- Established solid work interactions with customers and employees alike.
- Assembled information and customer feedback to clarify client requirements.
■ Education & Qualifications
- BA in any of the many IT areas of study
- Computer Science or programming BS
- MS Office proficiency
- Travel (vehicle and purpose)
Free IT Resume Samples