This following resume sample provides generic example of a resume for technical support positions and job titles as follows:
Technical Support Specialist, IT Support Specialist, Desktop Support Technician, Technical Support Engineer or Technical Support Analyst.
General Job Description:
Technical support staffs serve clients by solving technical problems, usually via phone, or email. The problems range across the entire spectrum of software and hardware: Internet connection, software malfunction or hardware breakdown. The job of the support representative is likewise to instruct the customer in proper product usage.
Technical Support Resume Example
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Full Name
[Street, City, State, Zip] | [Phone] [Email Address]
Technical Support Representative
Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures.
- Worked for several years in call centers as field support engineer, serving companies’ customers in IT and desktop-help-desk departments.
Objective – Professional growth and development in software and hardware technical support.
Key Skills:
- Outstanding analytical, problem-solving, and troubleshooting ability.
- Superior communication (oral and written), customer service and interpersonal skills.
- Both independent and team worker, as required.
- MS Office proficiency and tracking-software familiarity.
- Ability to multi-task and prioritize effectively.
- Poised and patient when dealing with clients.
■ Professional Background
NCB Communications Salt Lake City, UT 2005 – Present
Technical Support Representative
Main Functions:
- Provided business-clients with efficient support – Responded to phone calls, emails, and in-person requests.
- Installed software, configured and tested customer PC’s, analyzed functionality of peripheral appendages.
- Worked closely and effectively with vendors to replace/repair defective hardware and software.
- Instructed and trained end-users regarding computer literacy.
Notable Performance:
- Collaborated with company staff to optimize working environment and customer service.
- Ran routine phone troubleshooting and configuration.
- Trained sales-department staff and guided them in helping clients select the right product.
- Collected information through client phone calls to identify and report product problems.
■ Education
Dixie State College of Utah St.George, UT 2000 – 2003
B.S. Degree in Computer and Information Technology with Computer Science (CS) Emphasis
Resumes for Customer Support Positions